How to handle it tactfully

Help and ideas for your sewing or quilting business.

Re: How to handle it tactfully

New postby Here_Fishey on Sun Nov 16, 2008 4:33 am

You probably have the treadle-on website listed as a reference for people interested in "refurbishing" their own machine, but in case you don't it is http://www.treadleon.net

You could direct people to that website as they discuss much more than just the treadle machines.

FWIW, I used to be a member of that group when it was just a list-serve mailing list, but I had to give it up as I could not keep up with the massive volume of e-mails that I received. They gave me information on how to use my treadle, as well as how to convert an older electric 3/4 singer to a hand-crank. (which works really wonderfully for paper piecing). They also have information on how to restore the older electric models, how to date the machines, where to find the parts to fix them, and how to get the manuals for the machines, including the repair manuals.
Ruby
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Re: How to handle it tactfully

New postby MartySews2 on Wed Jan 07, 2009 11:21 pm

You could also direct them to the yahoo group called "wefixit" for info on how to restore and repair their own machines. They have info on lots of makes and models of vintage and antique sewing machines. Cheryl's response is perfect. Remember to keep it simple. :D
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Re: How to handle it tactfully

New postby Desaster-Suse on Thu Jan 08, 2009 7:43 am

Oh, I think a lot people who trade machines, fabric etc. know that problem. For a good-natured person it's often a little bit diffucult to say 'no'. I know that from my self. At the shop where I bought my Brother machine (a new machine) they handle it in that way:
In the price included is one 'first instruction' (which is very good in the quality)for the machine when buying it. In the next twelf months the costumer has got the possibility to get a 'second instruction' in for round about 45 til 60 Minutes.That is good if issues in handling are coming up later. Machines bought via internet in that shop are cheaper but there's no instruction included. So the costumer can decide if he wants to have an instruction or not!
The price they take for 'second instruction' after that twelf months is about ~60Euros ( whem I remember right). That shop is also making 'classes for sewing'. For me as a costumer that conditions are allright. Even if I didn't took the second intruction I knew that I don't need to stand alone with that damned sideward-transport when using large decor stitches and the seller hasn't got to squander his time.
By the way I think it's really impolitely to ask for advise what machine to buy at Ebay. I wouldn't do this! ---People should understand if you give no advise in that case and instead give them hints where they can find further informations.

Hope managing your time is getting well.

Best Wishes
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Re: How to handle it tactfully

New postby Sew-Classic on Fri Jan 09, 2009 7:52 pm

I did add more sewing machine reviews, I have several buying guides and tons of repair tips, info and links to resources on my blog.

So here is my reply for request for free repair help:
It’s great to hear from people like you with an interest in classic sewing machines, and I really appreciate your interest in my services!

I’m sorry that you are having troubles with your sewing machine. That can be so frustrating.

Although I provide full, pre and post sales support with every machine, I haven’t forgotten about those who aren‘t fortunate enough to have a fully serviced and guaranteed sewing machine from Sew-Classic, and who then encounter difficulties. So I’ve taken the time to post many articles and resources on my blog (http://blog.sew-classic.com) with tips, information, and links that may be helpful with your problem, and I’m adding more all the time. Come on by and check it out!

http://blog.sew-classic.com/categories/ ... epair.aspx


And here is my response to "Help me buy a machine from somewhere else" requests:
It’s great to hear from people like you with an interest in classic sewing machines, and I really appreciate your interest in my services!

I do understand how buying a classic sewing machine can be a confusing process. For this reason, every machine purchased from Sew-Classic includes knowledgeable guidance in selecting a machine that will provide many years of satisfied service. Unfotunately, many people who are making their purchase elsewhere may have difficulties and unanswered questions and need some help. Since you find yourself in that situation, I encourage you to take advantage of the many articles and resources on my blog (http://blog.sew-classic.com) to assist you with your decision, and hopefully resolve your questions. I’m always adding more, so if you don’t see the information you are seeking, I welcome suggestions for future material. Please stop by and check it out!

http://blog.sew-classic.com/categories/ ... uides.aspx
http://blog.sew-classic.com/categories/ ... views.aspx


Not perfect, but it does provide them with some guidance and direction while not overly imposing on my time.
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Re: How to handle it tactfully

New postby MartySews2 on Fri Jan 09, 2009 9:30 pm

Very nice way to say NO. You are one classy lady.
Marty ;)
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Re: How to handle it tactfully

New postby temom on Fri Jan 09, 2009 10:43 pm

Wow, those are fantastic replies! Good job! Very nice, kind, and tactful.
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Re: How to handle it tactfully

New postby Desaster-Suse on Sat Jan 10, 2009 2:24 am

That's a very nice way to answer such questions for advise. You are a really friendly person :)
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Re: How to handle it tactfully

New postby Sew-Classic on Sat Jan 10, 2009 7:26 am

The many many helpful suggestions and great ideas that I received form the nice folks on this forum were REALLY helpful. Just getting other perspectives on a situation can help so much.

I want to thank everyone for helping me brainstorm this one through.

I'm sure I'll be back in the future, hat in hand, seeking more advice!
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