I have a Janome Heart Truth that I bought in June 2008. I love it - or did until it started it's new trick. It continues to sew when I have released the foot pedal. I took it to the closest authorized repair shop which is an hour away from here, in another state. I made sure to tell the lady what it was doing and that someone on this board said they had to replace the foot pedal due to a short. They cleaned the machine ($80) and kept it for almost two weeks. I called them to find that the machine was ready and sitting waiting for me to come get it. What happened to customer service and a call that it was done? Geez! I had it home less than 24 hours when I almost lost a finger from the self-sewing feature that was never fixed. OK, so I'm exaggerating, I didn't come close to losing a finger, but I did lose my temper.
When I called the shop, the lady who wrote up my repair had to check with someone else before she could tell me to bring it back. Of course I'm taking it back. Should I insist on a new foot control? It seems to be fine for short periods of sewing but I was off today and used it quite a bit between last night and all day today.
Any suggestions how I should handle this repair shop? You can be sure that it is the last time I will go there....the tech who does the cleaning travels an hour - from the town right next to me - to go to that shop and do their work! I think I will check him out next time I need a cleaning. It would save me 45 minutes drive time, bridge toll and gas to get a machine cleaned.
